Refund & Return Policy

Ready-Made Items

• You may return unused, unworn items within 7 days of delivery for a full refund or exchange.
• Items must be in their original condition and packaging.
• Return shipping is the responsibility of the customer unless the item is defective or incorrect.
• Refunds are processed within 5–7 business days after we receive your return.

Custom & Made-to-Order Items

• Custom orders are non-refundable once production has begun, as each piece is made just for you.
• If we are unable to complete your custom order for any reason, you will receive a full refund.
• Minor design variations inherent in handmade items do not qualify as defects.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours at joanolajire@gmail.com with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

How to Initiate a Return

1. Email us at joanolajire@gmail.com within 7 days of delivery.
2. Include your order number, the item(s) you wish to return, and the reason.
3. We will provide return instructions and the shipping address.
4. Once we receive and inspect the item, we will process your refund or exchange.

Contact

For questions about this policy, please reach out:
Email: joanolajire@gmail.com
Phone: 08023590182

See our full Terms of Service for complete details.