Privacy Policy

1. Introduction

Stitches Count ("we," "our," "us") respects your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Data

• Identity: Name, email address (via Google OAuth)
• Contact: Phone number, shipping address
• Payment: Payment card details (processed securely by Stripe/Paystack — we never store full card numbers)
• Profile: Bio, avatar image, preferences

Automatically Collected

• IP address, browser type, device info
• Pages viewed, time spent, referring URL
• Purchase history and browsing behavior

3. How We Use Your Information

• Process and fulfill your orders
• Communicate about orders, custom requests, and support
• Send marketing emails (only with your consent — opt out anytime)
• Improve our website, products, and services
• Detect and prevent fraud
• Comply with legal obligations

4. Data Sharing

We share your data only with trusted third-party service providers necessary to operate our business:

• Stripe / Paystack: Payment processing
• Vercel: Website hosting
• Neon: Database hosting
• Cloudinary: Image storage and optimization
• PostHog: Product analytics (anonymized)
• Sentry: Error tracking (no personal data)

We never sell your personal information to third parties.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us. Order records are retained for 7 years for tax and legal compliance.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectify: Correct inaccurate data
• Delete: Request deletion of your data
• Object: Opt out of marketing communications
• Portability: Receive your data in a structured format

To exercise these rights, email us at joanolajire@gmail.com.

7. Cookies

We use essential cookies for authentication and cart functionality. Analytics cookies (PostHog) are used with your consent. You can manage cookie preferences in your browser settings.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing, and regular security audits. However, no method of electronic storage is 100% secure.

9. Contact

For privacy-related inquiries:
Email: joanolajire@gmail.com
Phone: 08023590182
Location: Ogun State, Nigeria

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.